What is your shipping policy?
We offer $30 flat rate shipping in Canada using Canada Post. A tracking number will be emailed to you upon shipment. Our delivery times will vary depending on whether rug is in stock or pre ordered. Rugs will be shipped twice a week. Once you receive the tracking number, please allow 7-10 days for your rug to arrive.
What about international shipping?
We offer international shipping using Canada Post. Shipping rates are calculated based on the weight of the rug you order. The rate will be shown at checkout. Applicable duties and taxes are the responsibility of the customer upon receiving the shipment.
What if the rug doesn’t work for me?
Because our rugs are new and the measurements are provided before purchase, we do not accept returns.
If you think there is a defect or issue with the rug, it is your responsibility to contact us within 5 days of receiving the piece. The carpet must be shipped back to the return address provided on the shipping label within 14 days.
It is the responsibility of the customer to covering shipping costs on return to our office in Vancouver Canada.
Please note: the rug must be in its original condition and show no signs of use.
returns on other items: vintage cushions and sabra silk cushions are also final sale as measurements are listed in product description. If you are unsure of colours and would like more photos, send us an email and we can provide you with further information on the product.
How do I take care of this wooly rug?
Our wool rugs are made for relaxation and for life. They are soft, fuzzy, and have a 1” pile to them. Because of this and their natural wool fibre, they like to shed when they are first made. You will notice that little fluff balls may form when you walk on it. This goes away over time as you begin to show the rug some love by walking on it and vacuuming it as needed. Another great tip is to brush the rug with a plastic hand brush or broom- this will help eliminate some of the extra wool that has come loose. This is completely normal!
How do I clean a spill?
Because your rug’s main fibre is wool, it can be washed like a wool sweater:
Use cold water and gentle soap to spot clean (you’ll notice the rug becomes flatter when it’s wet, but don’t worry- it will fluff back up once it’s dried, or with a vacuum. If you have the space, use a garden hose to wash it down! Try to dab instead of rub.
Lay flat or hang to air dry, preferably in the sun.
You can also take it to a professional rug cleaner for a more thorough clean.
We recommend using a rug pad underneath your rug to stabilize it on your floor.